Effective Date: September 22, 2026 Last Updated: September 22, 2026
PLEASE READ THESE TERMS CAREFULLY.
These Platform Terms of Use (“Terms”) are a legally binding agreement governing access to and use of software, applications, websites, platforms, features, and related services provided by Long Health, Inc. (“Long Health,” “we,” “us,” or “our”), including EvalPath and other Long Health healthcare technology, workflow, artificial-intelligence, documentation, and interoperability services (collectively, the “Services”).
By clicking “I Agree,” “Accept,” “Create Account,” or a similar acceptance mechanism, or by accessing or using the Services, you acknowledge that you have read, understand, and agree to these Terms.
If you do not agree to these Terms, do not create an account or use the Services.
These Terms apply to individuals who access or use the Services, including:
For purposes of these Terms:
“Customer” means the individual or organization that purchases, subscribes to, or otherwise contracts for the Services.
“Authorized User” means an individual permitted by a Customer to access the Services.
“User,” “you,” or “your” means the individual accepting these Terms and using the Services.
If you purchase the Services for yourself or your professional practice, you may be both the Customer and an Authorized User.
If you access the Services through an employer, medical practice, evaluation company, healthcare organization, or other Customer, you are an Authorized User of that Customer.
If you accept these Terms on behalf of an organization and purport to bind that organization, you represent that you have authority to do so.
A Customer's use of the Services may also be governed by one or more:
If these Terms conflict with a separately executed written agreement governing the applicable Services, the separately executed agreement controls with respect to that conflict.
For matters involving Protected Health Information (“PHI”), an applicable BAA controls to the extent of any conflict concerning the handling of PHI.
For access through a health information exchange, QHIO, Carequality, or other interoperability network, applicable participation agreements, network rules, permitted-purpose requirements, and data-sharing agreements also apply.
You must be at least 18 years old and legally capable of entering into a binding agreement to use the Services.
The Services are intended primarily for professional and organizational use and are not intended as a general consumer medical-record service.
You may use the Services only:
Certain Services require a registered user account.
You agree to:
You are responsible for activity performed through your account to the extent resulting from your actions or failure to reasonably protect your credentials.
Long Health may require multifactor authentication or other security controls.
Accounts are individual unless Long Health expressly provides otherwise.
Long Health provides healthcare technology and workflow services.
Depending on the Customer's subscription and configuration, Services may include:
Features may vary by Customer, subscription, jurisdiction, configuration, or applicable agreement.
Long Health may add, modify, replace, or discontinue particular features from time to time, subject to any applicable customer agreement.
EvalPath is a technology platform intended to assist authorized professionals with medical-legal evaluation workflows.
EvalPath may assist with activities including:
Long Health is not the examining physician, QME, AME, IME, attorney, claims administrator, employer, insurer, or other professional responsible for a medical-legal evaluation.
The responsible professional remains solely responsible for the substance and final disposition of the evaluation.
The Services are designed to assist qualified professionals, not replace them.
You are responsible for reviewing and validating information generated or organized through the Services before relying upon it.
You remain responsible for determining, as applicable:
You must independently review a report before signing, certifying, submitting, transmitting, or relying upon it.
Use of the Services does not transfer the professional responsibility of the physician, evaluator, or other professional to Long Health.
Certain Services use artificial intelligence, machine learning, natural-language processing, speech recognition, optical character recognition, or other automated technologies (“AI Features”).
AI Features may generate:
AI-generated Output may be incomplete, inaccurate, inconsistent, or inappropriate for a particular purpose.
Long Health does not guarantee that AI-generated Output will identify every relevant fact, accurately interpret every record, or produce a complete or error-free professional report.
You must review Output against appropriate source information before relying upon it.
You may not represent that Long Health independently verified or endorsed an opinion merely because an AI Feature generated or assisted with the content.
Where the Services provide impairment-analysis, rating, guideline, calculation, or similar decision-support functionality, such functionality is intended to assist the professional evaluator.
The responsible physician or professional remains responsible for:
Long Health does not independently issue impairment ratings or medical-legal opinions.
Long Health is a technology provider.
Long Health does not provide medical diagnosis, treatment, medical advice, legal advice, or legal representation through the Services.
Information, suggestions, calculations, summaries, templates, and Output provided by the Services are technology-assisted information and workflow tools.
They are not a substitute for the judgment of a qualified physician, attorney, or other licensed professional where such judgment is required.
The Services are not intended for medical emergencies.
Certain Services may allow a User to record, upload, transcribe, or process conversations, examinations, dictation, or audio.
Before recording another person, you are responsible for determining whether recording is permitted and for obtaining all notices, permissions, consents, or authorizations required by:
This responsibility includes obtaining any consent required from patients, examinees, interpreters, family members, healthcare professionals, or other persons whose communications may be recorded.
You may not use Long Health recording functionality to secretly or unlawfully record a communication.
Long Health does not determine whether recording is legally permitted in a particular encounter.
“Customer Data” means information, documents, recordings, templates, instructions, files, medical records, case materials, images, correspondence, and other content submitted to or processed through the Services by or on behalf of a Customer.
As between Long Health and the Customer, the Customer retains its rights in Customer Data.
You represent and warrant that you have lawful authority to submit Customer Data to Long Health and to instruct Long Health to process it for the applicable Services.
Long Health may process Customer Data as reasonably necessary to:
Nothing in these Terms grants Long Health ownership of a healthcare provider's medical record or Customer's underlying case information.
The Services may involve PHI regulated by HIPAA and other health-information privacy laws.
Where Long Health acts as a Business Associate or subcontractor Business Associate, PHI will be handled in accordance with the applicable BAA, HIPAA, and other applicable requirements.
If you or your organization is a HIPAA Covered Entity or Business Associate and your use of the Services will involve PHI, an applicable BAA with Long Health must be in effect before PHI is submitted to the Services.
Acceptance of these Terms alone does not replace a required BAA.
You may not upload or disclose PHI to Long Health unless you or the applicable Customer has appropriate authority to do so.
A patient, claimant, injured worker, examinee, or other individual whose information appears within the Services does not become a Long Health customer or platform user merely because Long Health processes information concerning that person.
Long Health does not currently operate a general direct-to-consumer patient portal through which individuals independently access or manage source medical records submitted by Customers.
Requests concerning an underlying medical record should ordinarily be directed to the healthcare provider or other organization responsible for that record.
Additional information regarding Long Health's privacy practices is available in the Long Health Privacy Policy.
Some Customers may separately receive healthcare interoperability or health information exchange services from Long Health.
Access to health information through a QHIO, HIE, Carequality, or another interoperability network is governed by applicable law, network rules, permitted-purpose requirements, participation agreements, and other applicable requirements.
An EvalPath subscription or platform account does not by itself authorize you to retrieve health information through an interoperability network.
You may access information through an interoperability service only when:
You may not use interoperability credentials or functionality to search for or retrieve information merely because information would be useful to a medical-legal case if the applicable network does not authorize that purpose.
Long Health may restrict, suspend, or terminate interoperability access where necessary to comply with applicable law, QHIO requirements, network requirements, privacy obligations, or contractual obligations.
Long Health's QHIO privacy practices are described in the Long Health QHIO Privacy Policy.
Long Health's general privacy practices are described in the Long Health Privacy Policy.
The Privacy Policy and, where applicable, QHIO Privacy Policy describe how Long Health handles information in connection with the applicable Services.
If a BAA or other written agreement imposes more specific requirements regarding PHI or Customer Data, that agreement controls to the extent applicable.
Subject to applicable law and any applicable customer agreement, Long Health does not claim ownership of a Customer's underlying case information or final professional report merely because the Services assisted in preparing it.
Customers and Authorized Users may use case-specific Output generated through the Services for their authorized professional purposes.
Long Health retains all rights in:
Nothing in these Terms transfers ownership of Long Health technology to a Customer or User.
If you upload a report template, questionnaire, instruction set, form, or other Customer material, you retain whatever rights you have in that material.
You grant Long Health a limited right to process, reproduce, configure, and use the material as necessary to provide the Services to you or the applicable Customer.
You represent that you have sufficient rights to provide those materials to Long Health.
Templates supplied by Long Health remain Long Health property unless otherwise agreed in writing.
If you voluntarily provide suggestions, ideas, recommendations, or other feedback concerning the Services that does not contain PHI or other confidential Customer Data, Long Health may use that feedback without restriction or compensation to improve its products and services.
Do not include PHI in general product-feedback submissions.
You may not:
Long Health may investigate suspected misuse and may suspend access when reasonably necessary to protect the Services, Customers, individuals, or Long Health.
The Services may integrate with or depend upon third-party products or services, including:
Long Health does not control independent third-party systems.
Availability, accuracy, functionality, or continued operation of third-party services may affect the Services.
Your use of third-party products may also be governed by separate terms between you or the Customer and the third party.
Long Health is not responsible for changes, errors, outages, or discontinuation of an independent third-party service except to the extent expressly provided in a written customer agreement.
Information available through the Services may originate from Customers, healthcare providers, third-party systems, health information exchanges, scanned documents, or other sources.
Long Health does not independently guarantee the accuracy, completeness, timeliness, or authenticity of all source information.
You are responsible for evaluating the reliability and relevance of source information before relying upon it in professional work product.
Errors in source documents, scanning, OCR, patient matching, transcription, or third-party data may affect Output.
If you purchase Services directly through the Long Health platform, the fees, included usage, billing frequency, and applicable limits displayed at checkout or in the applicable Order Form will apply.
Unless otherwise stated:
If a subscription automatically renews, the renewal terms presented at purchase or contained in the applicable Order Form will apply.
Customers are responsible for maintaining valid payment information.
Long Health may suspend paid Services for overdue undisputed amounts after providing any notice required by the applicable agreement or law.
If another written agreement governs pricing or payment, that agreement controls.
Long Health may offer free trials, pilots, demonstrations, or evaluation access.
Unless otherwise agreed in writing:
Long Health maintains administrative, technical, and physical safeguards designed to protect information processed through the Services.
Users must also maintain reasonable security practices.
You agree to:
If you become aware of unauthorized access to the Services or information processed through the Services, notify Long Health promptly at contact@longhealth.io.
Through use of the Services, you may receive confidential information belonging to Long Health, a Customer, a patient, an examinee, or another person.
You may use confidential information only for authorized purposes and must protect it from unauthorized disclosure.
You may not disclose PHI, Customer confidential information, or Long Health confidential information except as permitted by applicable law and applicable agreements.
You consent to receive electronic communications relating to:
Electronic notices may be provided by email, through the Services, or by other electronic means reasonably designed to provide notice.
You are responsible for maintaining a current email address associated with your account.
Long Health seeks to maintain reliable Services but does not guarantee uninterrupted or error-free availability except where a written Service Level Agreement expressly provides otherwise.
The Services may occasionally be unavailable because of:
Long Health may perform maintenance or updates as reasonably necessary.
Long Health may suspend or limit access where reasonably necessary because of:
Where reasonably practicable, Long Health will attempt to provide notice of a suspension unless immediate action is necessary.
You may stop using the Services at any time.
Customers may terminate subscriptions as permitted by their applicable subscription terms, Order Form, or customer agreement.
Long Health may terminate an account or subscription for material breach of these Terms, subject to any applicable written agreement.
If your account is provided through an organization, that organization may terminate or modify your access.
Termination of an account does not automatically require deletion of all information processed through the Services.
Information may be retained as required or permitted by:
Customer Data will be handled following termination in accordance with applicable agreements and law.
Long Health does not warrant or guarantee:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT AS EXPRESSLY PROVIDED IN A SEPARATE WRITTEN AGREEMENT, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
LONG HEALTH DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT TO THE MAXIMUM EXTENT PERMITTED BY LAW.
LONG HEALTH DOES NOT WARRANT THAT THE SERVICES OR AI-GENERATED OUTPUT WILL BE ERROR-FREE, COMPLETE, UNINTERRUPTED, OR SUITABLE FOR USE WITHOUT PROFESSIONAL REVIEW.
NOTHING IN THIS SECTION DISCLAIMS A WARRANTY THAT CANNOT LAWFULLY BE DISCLAIMED.
To the extent permitted by applicable law and except where a separate written Customer agreement provides otherwise, you and, where applicable, the Customer agree to defend, indemnify, and hold harmless Long Health and its officers, directors, employees, and agents from third-party claims, damages, losses, liabilities, and reasonable expenses arising from:
This obligation does not apply to the extent a claim results from Long Health's own breach, gross negligence, willful misconduct, or other conduct for which liability cannot lawfully be excluded.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, AND EXCEPT WHERE A SEPARATE WRITTEN AGREEMENT PROVIDES OTHERWISE, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, OR LOSS OF BUSINESS, ARISING FROM OR RELATING TO THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
EXCEPT FOR LIABILITY THAT CANNOT LAWFULLY BE LIMITED, LONG HEALTH'S AGGREGATE LIABILITY ARISING FROM OR RELATING TO THE SERVICES WILL NOT EXCEED THE FEES PAID OR PAYABLE TO LONG HEALTH FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
IF NO FEES WERE PAID FOR THE APPLICABLE SERVICES, LONG HEALTH'S AGGREGATE LIABILITY WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS ($100).
THESE LIMITATIONS APPLY TO THE MAXIMUM EXTENT PERMITTED BY LAW.
If you believe content available through a Long Health-controlled service infringes your intellectual-property rights, contact contact@longhealth.io and provide sufficient information for Long Health to evaluate the claim.
You may not use or access the Services in violation of applicable U.S. export-control, sanctions, or trade laws.
You represent that you are not prohibited from receiving the Services under applicable U.S. law.
Long Health may modify the Services to:
Material changes affecting paid Customer commitments remain subject to applicable customer agreements.
Long Health may update these Terms from time to time.
If a change materially affects the rights or obligations of registered Users, Long Health will provide reasonable notice through the Services, by email, or through another appropriate method.
The updated Terms will identify their effective date.
If Long Health requires renewed acceptance, continued access may require accepting the updated Terms.
Changes will not retroactively alter a separately executed agreement unless that agreement permits such modification.
Except where a separate written agreement provides otherwise, these Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.
Any legal action arising from these Terms that is not subject to another binding dispute-resolution agreement will be brought in a state or federal court of competent jurisdiction located in Santa Clara County, California, and each party consents to the jurisdiction and venue of those courts.
Legal notices to Long Health may be sent to:
Long Health, Inc. Attn: Legal / Compliance
Email: contact@longhealth.io
Long Health may provide notices to you through the email address associated with your account, through the Services, or as otherwise permitted by an applicable agreement.
You may not assign your rights under these Terms without Long Health's prior written consent, except as permitted under an applicable customer agreement.
Long Health may assign these Terms in connection with a merger, acquisition, corporate reorganization, sale of substantially all relevant assets, or similar transaction.
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.
Failure to enforce a provision of these Terms does not constitute a waiver of that provision or any other provision.
These Terms, together with any applicable Order Form, Customer agreement, BAA, incorporated privacy policy, and other expressly applicable written agreement, constitute the agreement governing the applicable use of the Services.
A separately executed written Customer agreement controls over these Terms where the agreements conflict.
Questions about these Terms may be directed to:
Long Health, Inc.
Email: contact@longhealth.io
Website: www.longhealth.io
Privacy practices are described at:
Privacy Policy: https://www.longhealth.io/policies
QHIO Privacy Policy: https://www.longhealth.io/qhio-privacy-policy